Refund Policy

Our aim is simple: if something goes wrong with an order, it gets put right. Because vendors fulfil their own items, refunds are handled per vendor order.

14-day right of withdrawal

Under Dutch and EU consumer law you may withdraw from an online purchase within 14 days of receiving it, without giving a reason. Tell the vendor or us within that period and return the item within 14 days after that. Refunds are issued within 14 days of your withdrawal.

Cancellations

An order can be cancelled while it is still pending or confirmed. Once a vendor begins production on a custom or perishable item, cancellation may no longer be possible.

Damaged or incorrect items

Report a damaged or incorrect item within 48 hours of delivery or pickup, with photos where possible. Verified cases are refunded or replaced.

Perishable and custom items

Cakes, flowers, food hampers and personalised items are made to order and are generally not returnable unless the item is faulty or incorrect. This follows the legal exceptions to the right of withdrawal for perishable and personalised goods.

How refunds are issued

Once online payment is active, approved refunds are returned to the original payment method and recorded against the transaction. Until then, refund arrangements are confirmed directly with you and the vendor.

Gift cards

Gift cards are not refundable for cash. Cancelled cards have their remaining balance recorded against the original purchase.